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shipping

Have any questions, concerns, worries, fears or just want to say hi?
Email us at info@thenaillab.com.au and we will endeavour to get back to you within 60 mins during business hours!

Orders must be placed by 12pm for next day delivery (metro areas only – see below for metro inclusions)
Please note we cannot deliver to a PO Box

 

   

Shipping Method

Cost

Total Delivery Time (including processing time)

SYDNEY METRO OVERNIGHT

$5 FLAT RATE OR FREE WITH ORDERS OVER $50

Overnight | Orders must be received and processed by 12 noon to be received the following day*

MELB | ADL | BRIS METRO OVERNIGHT

$10 FLAT RATE OR FREE WITH ORDERS OVER $50

Overnight | Orders must be received and processed by 12 noon to be received the following day*

ALL OTHER NATIONWIDE LOCATIONS

$10 FLAT RATE OR FREE WITH ORDERS OVER $50

Delivery time as per below map

INTERNATIONAL

N/A

Not available

 

Frequently Asked Questions

What if my order hasn’t arrived in the time outlined above?


If you’re still waiting to receive your parcel and you’re pretty sure you should have it by now:

  • The delivery times as listed above are from the time the parcel is dispatched; not from the time you place your order. Please ensure you have placed your order by the outlined deadline times in order to receive your order as per above.
  • The above days are ‘working days’ and are Monday to Friday only. Therefore; these delivery times do not include weekends and public holidays.
  • Check your order tracking to ensure your shipping address was correct.
  • Depending on where you have had your parcel delivered; check with neighbours or work colleagues to ensure they have not taken the parcel on your behalf.
  • Done all of the above and still no package? Email us at info@thenaillab.com.au and we’ll look into it for you.


Who will deliver my parcel?
Our couriers of choice are Fastway and Australia Post. You can find more information from them here
www.fastway.com.au
www.australiapost.com.au  


What happens if the item I ordered was out of stock?
If you order and pay for an item that is out of stock, your order will be sent once all items are in stock.

I live in Albury – where do I fit in the above delivery time schedule?
Check out the below maps provided by Fastway that provide accurate delivery windows for nationwide, non-metro deliveries.

Fastway delivery times  

fastway-map.png